In an area as critical and sensitive as communications, Veraz Network's customers expect fast, tailored and high-quality support service. With a top-tier clientele on five continents, and over 20 years of experience with large providers, Veraz also knows that any effective solution needs to be backed up by effective service.
That's why Veraz provides unparalleled support for queries complex or simple, offering the fastest responses from our highly-trained team of experts.
As a global organization, Veraz Networks is well-positioned to provide complete support solutions, fully consistent with the needs and requirements of customers in all geographic markets. The Veraz Global Customer Support Network offers the unique benefits of:
- Support within regional time zone
- One Customer Relationship Management (CRM) system
- Automatic updates within and between all of Veraz Networks' regional offices
- One standard of service worldwide
- Automatic escalations
- Single terminology worldwide
- Periodic activity reports
- Worldwide committed response times
When you contact Veraz Network's technical support center, a highly qualified Service Engineer is assigned to work with you to assure the complete resolution of your query.
Veraz Networks offers diverse and convenient support contact channels, including fully-staffed Technical Assistance Centers available by phone as follows:
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